Guest services

Dirty Arrival?

OH NO!!!!!! This is rare, but it happens. Let us know immediately and we will call you and work things out!

Property Maintenance & Repairs

We take care of routine maintenance and repairs to keep your rental in top condition. We also respond promptly to guest and tenant requests to ensure that their needs are met.

24/7 EMERGENCY

We understand that emergencies can happen at any time. That's why we have a dedicated team available 24/7 to handle any urgent issues that arise with your rental.

This also includes:

*Local Towing

*Shoveling

*Plowing Issues

*Lock Out

"Other" Services

When available, we offer:

*Grocery Shopping

*Gift Deliveries

*Amenity Deliveries

*Linen Change Out

*Hot Tub Cleaning

*Dog Walking

Service Inquiry

Prices of services are not paid within your reservation, cleaning, service or booking fees. Our fees are billed directly to you ("the guest") and are due upon request. Any discounts made are between us and the owner and will not be reflected by us through any reservation or refund.

We do not make any promises of discounts or refunds.

Please alert the owner of any maintenance issues during the time of contacting us.

Simbaly Magik, LLC